Complaints Escalation Process

In the spirit of promoting the highest level of professional and ethical conduct, Medshield Medical Scheme is committed to a complaints management approach that treats our members fairly.

Lodge A Complaint

Telephone

086 000 2120 | Request to speak to the respective Manager.

Email

complaints@medshield.co.za | The complaint will be managed in line with the complaints escalation procedure in order to ensure a fair and timeous resolution.