About Medshield

BENEFIT OPTIONS
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You never know when you or your family member/s may require medical care or treatment, and most importantly, whether you will have funds available to cover the costs. Medshield is a healthcare fund where all members contribute towards the fund on a monthly basis to cater for medical cover should the need arise.

We are Trustworthy

Medshield has been in operation since 1968, making us one of the most experienced, most knowledgeable and most reliable medical schemes in South Africa.

We offer Superior Quality at a Great Price

Each of our options offers affordably priced benefits. We continuously review and improve the range of benefits, in each option, to bring you what you really need – quality healthcare at affordable prices and a range of plans that suit your specific, individual needs.

We pay our Members’ Claims Timeously

We received, for the 12th consecutive year, the acclaimed AA- with a stable outlook, Global Credit Rating for our ability to pay our members’ claims.

Our Mission

We partner with our stakeholders to enable access to sustainable and AFFORDABLE QUALITY HEALTHCARE through innovative products and benefits

Our Vision

Partnering with YOU towards your personal healthcare and wellbeing

Our Values

Mutual Respect, Accountability, Integrity, Customer Satisfaction, Innovation, and Transparency

As the interface between the Scheme and our members, Medshield staff are the backbone of our customer service delivery. The successful delivery of service depends entirely on the calibre of our people.

Our service delivery methods include:

  • Contact Centre services that cater for telephony interactions with agents
  • Face-to-face service which includes service at our Walk-in centres across South Africa
  • Electronic media centre, which effectively manages e-mail, fax and SMS queries
  • Website access, which provides real-time access to all member information; and the
  • Medshield App, which provides a host of real-time, online member services and information. The App is available for download on the Google Play Store and App Store Android and IOS App.